A Collection of Popular Questions


Harbour City Hosting business hours are from 9am to 5pm, we do provide support outside those hours however live chat will not be available. Best practice to contact us outside business hours would be to email us using our Contact form or please raise a ticket through the portal if you have a hosting service with us.

Currently Harbour City Hosting accepts, VISA and Direct Bank Transfer.

New payment methods are being added soon.

The minimal term of a domain is 1 year, you will receive a renewal notice 50 days before due date with follow up renewal notices sent to you before the domain is up for renewal, to renew a domain please login into your hosting account and renew your domain from there.

While they both work together, the domain name and the web hosting service are two different things and can each function in different ways. However, without a domain name there would be no way to access or lead to the information stored in your hosting account. Therefore, the hosting wouldn't function.

Web Hosting is providing storage space and access for websites on the World Wide Web.

A control panel, in web hosting, is a web-based interface provided by the hosting company that allows customers to manage their various hosted services in a single place. Some of the commonly available modules in most control panels: Access to server logs. Details of available and used webspace and bandwidth and statistics.

We do not charge for excess bandwidth used however if you do do exceed your bandwidth allocation you will be asked to go on a higher bandwidth plan.

Yes, we do have server monitoring available when you log into your Web Hosting Account

Yes, you can login into cpanel to see your Error Logs and Raw Access Logs, if you're having a problem doing this please raise a ticket or see the Knowledge Base

Find additional Knowledge base articles by browsing to this link

Copyright © 2019 Harbour City Hosting. All Rights Reserved | ABN : 74 827 300 980